I like that it is very easy for me as an individual who has difficulty writing things down myself (I have cerebral palsy) because of my handwriting issues when taking notes in class or meeting new people at work etc., but also dislike how hard some questions are - especially medical-type ones where you need more than just "yes"/"no." That being said though there could be other ways around this issue too! You can do everything through your phone if needed so not much lost by using something else besides phoning them up yourself :). It's great having someone read back what we've written out loud from our phones/tablets which makes us feel less self conscious about anything wrong since they're still reading over every word anyway :) Also helps make sure no one gets confused between answers even after multiple attempts haha!!