I really enjoy how easy it is to use. The customer service has been great from day one. We have had no issues with BC and they are always willing to help if we need anything. They are very responsive! I wish there were more training options available though. There is not much of an in-depth tutorial or guide online. You can go through some of the videos but you will still have questions even after watching them. Do yourself a favor and check out this software. It is easy to set up, easy to navigate, and user friendly. We are able to send out multiple emails at once as well as do autoresponders. This makes our life easier because we don't have to stay on top of each individual email. We can just make sure the autoresponder sends out all the correct messages to the right people.