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United Kingdom
1 Level
731 Review
58 Karma

Review on Ducal by Ryan Lawrence

Revainrating 2 out of 5

Frustration and Disappointment with the Ducal Online Store: a Personal Account

Following the recommendation of several people I know, I recently bought something from the Ducal Online Store to see if it lives up to the hype. My interaction with the company, on the other hand, was not at all satisfying, and as a result, I am left feeling both frustrated and disappointed. To begin, the website for the store was in no way designed to be user-friendly. It was tough to navigate, and I frequently realized that I was becoming disoriented in the numerous categories and subcategories that were available. Even after I had located all of the items I was looking for, the process of checking out was perplexing and seemed to take an interminable amount of time. To make matters even worse, the reliability of the shipment was extremely lacking. It took several weeks for my purchase to eventually arrive, and when it did, several of the jars and cans were broken, and several of the cans had dents in them. It was abundantly evident that the package hadn't been handled with the utmost care, which was a source of tremendous aggravation. And even after I did finally receive my purchase, I was underwhelmed by the things I had ordered due to their poor quality. After hearing how fresh and delectable the items were, I was disappointed to find that they did not meet my expectations, and I found myself wishing that I had just gone to my neighborhood grocery shop instead. My time spent shopping at Ducal Online Store was, on the whole, a huge waste of time and money. I am unable to say that I will give them another chance in the future because their website is difficult to navigate, their shipping is unpredictable, and their products are not very good.

Pros
  • Online shop that is easy to navigate
Cons
  • Poor transport reliability