I like that it will notify me if they've been in an accident while being dispatched from our office! It is very convenient for us as well since we don't have time nowdays to drive out of town during emergencies!! Also you can set custom alerts so when someone calls/texts your number to say there's something wrong with them please go check up on em before sending another officer over which may be unnecessary (we do this because sometimes people are just confused). The interface could use some improvement but i think overall its good enough considering other companies charge much more money than what EDispatches charges per year. I liked that it allows me access my account online anytime without needing to go down to central office for updates which is great since i don't always have time during busy times of day! Not much other than this one thing but if you can get past that then its perfect (in my opinion)!! Also they are pretty cheap because they offer free training so all in all not bad at all considering how many different options there are out now with similar features as far as this goes.