I am very satisfied with this dispenser. I always have hot water for a cup of tea, soup or anything else I need hot water for. It takes a while to heat up, but once it boils, the keep-warm function keeps the water at around 200 degrees Fahrenheit. It also looks great on my kitchen table. Very satisfied! Bought in 2013 and now in 2020 I had to say goodbye although it still heats the water. I filled and noticed some white stuff sticking out of the holes in the removable stainless steel plate in the lid. After loosening the screws I found that the plastic part in the dispenser cap had burned and crumbled. My fault as I ran out of water a couple of times and it doesn't have an auto shut off feature. However, it was a durable device!
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