I like how easy it is for me as an owner/operator in my own truck or van without having any training at first glance! It's very user friendly once you get used too!! The only thing i don't really use much but can see its potential would be if there was some way we could track our routes instead just knowing where were last time? We have been using this product since April 2018 (we had another program before) so far no issues other than learning curve which took us about 2 weeks after getting started then everything has worked great.