Review on Level Bolt Bluetooth Deadbolt Smart Lock - Keyless Entry with Apple HomeKit, Smartphone Access, Compatible with Existing Lock by Jason Cavett

I understand tech support and am reviewing all possible scenarios to try and get the product working. That's why I was patient while dealing with The First Tech and didn't think too much about the incoming requests. Today, however, the feeling was very different. Before I go into that I would like to thank the two women I have been in contact with over the past three days, one I dealt with on day one and she was very empathetic and I felt good that she was trying to help . Last night I dealt with a woman who was extremely helpful and kind and I did things for her but I didn't feel like she was trying to blame it on me. We had a good chat and it was nice and I thought everything was decided last night (about sending a replacement). Today was something completely different. It was pretty obvious today that the intent was to make this something I was doing wrong. Well, if the first tech I get, the tech support folks are a little self-explanatory, which is a good thing. However, his approach leaves a lot to be desired in the way he asks for things without sounding so reproachful. The moment he read the notes from yesterday and heard the lock made no sound at all and that was after my second trip for new batteries and those batteries aren't easy to find mind you. That should end the discussion. If a replacement had been sent this would have been taken care of. Instead he started asking more questions which at that moment seemed like he was looking for something making it my fault. Then to top it off, sending me an email addressed to me with the wrong name and dismissing it by only mentioning it in passing went over the limit. I feel like since I, as a consumer, did my best to make their product work, I even bought an approved bar because I didn't want that to be an excuse. So the three days of the extra $70 and the abusive nature of the tires I had to endure should be some kind of compensation for that. This is one of the most expensive smart locks out there, so it has a level of customer service. I didn't get it and I know I was more accommodating than most. I feel like my deadbolt lock needs to be replaced with a touch lock. I think it's fair with everything I've been through. Had it been replaced after speaking to the lady last night as I expected it would have been fine but today's events have exacerbated the problem. I was then told there would be another department to approve it. I kept my expectations low and saw how they got me through the call by simply replacing him. How much I really expect them to take responsibility for my experience and admit that they are truly sorry for the way I was treated. No, instead the department that will be in charge of my upgrade came up with some bogus excuse as I bought it through a third party (Revain). However, please note that I will return the product directly to them and they will issue a replacement recipient from them. It's funny that there is no third party involved in this deal and it still happens with two different inventories but they do but the update can't do two different inventories. Although they regret my experience and admit that it wasn't the best moment. Normally I would ask for the situation to escalate further as that is a poor excuse and a blatant lie. I'm tired and unless they have the ambition to be a world class company like Verizon, Apple and Samsung, they will continue to treat their customers that way. Conclusion: Be ready to prove your competence when the device needs to be replaced. Perception is everything, when trying to fix mistakes some of your people may give the impression that they are looking for something you did wrong. I hope the device works well and I don't have to deal with tech support again.