Update I have great customer service and the company got it right. I have updated the stars to reflect their customer service. It's well made, but smaller than I expected. The ash shake hole is only 2 2/4" side to side and 3/4" front to back. It would be dangerous to aim at such a small area while driving. I tried it, it didn't work. The lighter is a nice touch too, but it can't be used while driving as the cigarette lighter is recessed and the hole you have to put the cigarette in is almost as small as the diameter of the cigarette. This makes aiming impossible while driving and difficult even when standing still. I wrote to the company explaining my experience and received an email thanking them and offering a 20% discount on my next purchase. They also asked for an honest review, so here it is. Here's what I wrote to the company: "Thank you for your reply. Yes, it arrived safe and sound and on time. However, it's a lot smaller than I expected and the hole to shake off the ash is too small, which makes it nice. For me it's useless. It would be dangerous to dump ashes into this small hole while driving. It's a shame because it's well made and the light and lighter feel nice, although you can't use the lighter while driving. I hate leaving two stars but it's useless to me, I don't recommend it.
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