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1 Level
781 Review
65 Karma

Review on UMAI by Ans Brownlee

Revainrating 5 out of 5

Great software for any hospitality industry

This tool helps us organize every trip, it's very easy of use, and allows me do so many different things about my trips. It saves all information in its database but I would like if some part was more detailed as there are still things that don't show up when you need them (such as number and date booked or even names). The best thing it does is helping organizing everything related with our projects at work in one single point. Our business has been growing over time thanks to this great software. I like that UMAI allows my team to have access to the data they need in order to make decisions. The system is not user friendly, so it can be difficult to navigate. It also has a lot of features that are not useful and could be simplified. However, I do think that UMAI does offer additional tools and services to help hotels with their digital transformation. We use UMAI to track our guest metrics, including check-ins, bookings, revenue, and other important statistics.

img 1 attached to UMAI review by Ans Brownlee

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Pros
  • You get an overview map which makes navigation easier for guests looking around your hotel; provides room availability info without having staffers search through rooms manually especially helpful during peak times/crowded weekends! Great customer support too :) They're always available via email 24 hours per day 7 days out week!!!!! Very responsive service from top management
Cons
  • All fine