4 stars initially but design flaws I noticed earlier became a problem. Scroll to the update section. The hardshell case and insulation feel solid and will hopefully last a long time. The zip has a flap that helps keep the cold in and keeps the air out through the zip. The shape and size are a little big, but I can't complain because I use all the available space. I hope the pen will last for a long time. I try to put it in a backpack or cloth grocery bag to extend the life of the product. The outer shell has held up so far and hasn't suffered much, but I'm also trying to take care of everything I have. The zipper also has a large T-shaped rubber handle that makes it easy to close and open. Because of the shape and size, don't get confused with the zipper. The plastic sheathing/insulation is thick and should last a long time if there are no sharp objects inside. A high rating is given as it is holding up and doing its job so far. Until the handle breaks or the zipper breaks, there is no need to remove the sprockets. The only cons/recommendations I can say are internal or removable thin ice packs specifically designed for this cooler. The single handle could be improved by moving it to the other side so that the side with the zipper and the handle are the same size, which allows the weight to be shifted to the side without the zipper. Because the only handle and placement is on the other side, it increases the risk of the zipper opening and everything falling out as its weight and gravity is on the underside of the zipper. 2 handles on the side of the zipper would help bear the weight and add durability. In this case, the weight pushes to the side without opening the zipper. Design flaws are minimal when the quality of the product is high enough that the zipper that connects the handle wears out over time. One zipper handle kept falling off until it finally broke from re-wearing too many times. I used my fingernail or leftover zipper to push through the broken piece to close everything. That didn't work either and the zipper broke and couldn't be repaired. I use a zipper to open and close it until it breaks.
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