I did not expect such a set-up from the Senkhs, and the problem is massive, judging by the reddit. Some people are even sent second-hand in the official store. Sennheiser support responds for a week, sending it for warranty repair at its own expense (that is, they don’t send a replacement, taking the curves, and you send it yourself, then wait a couple of months, maybe we’ll fix it). For 400 euros you somehow expect better service. ate: A couple of months after purchase, Senhi ated the app, and through it it was finally possible to ate the firmware, which fixed some problems with the ears. Nevertheless, I do not refuse the words that the service of the Senkhs is disgusting.
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