It's easy for customers/customers' employees to use with no training needed at all! it also has great reporting features that are very helpful in solving problems fast without wasting time trying different solutions or waiting too long before finding out what went wrong. I have not found anything yet but if there was something i would love more than everything else this software does then its customer service support team which responds within minutes of sending an email even during weekends!! They always respond back promptly when we need help so far nothing bad about them they're doing their job well as expected from such big companies like rhodiamincident management incorporation who knows how many clients do business online through internet services these days.