The ease of use, ability to create patient visits and add notes or medication lists has been very helpful as it can be done in real time instead of waiting until after an appointment has taken place! You cannot access certain sections if there are no doctors logged into them at any given time but I think this could potentially improve by using more robust browser technology so users do not need to constantly log out/in.
This product was easy to implement. It solved my problems quickly and effectively. We realized how much easier it would be if we just had one system to deal with rather than two separate ones (our old Epic and our new PDS).