They are very responsive, they give you all information about what to do at every step of purchasing your website or account with them (from start till end).
I have been using register for over 5 years now without any problems so far! If there was anything that i disliked it would be their lackadaisical approach towards security issues in some cases where users were not notified immediately after an attack occurred which made me feel unsafe as customer when something like this happens!! Their support team always resolves my queries within minutes but then again its also because we pay money each month :) Great people who care deeply aboujt our business success - highly recommended.