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37 Karma

Review on Devialet Phantom Reactor 900 Wireless by Aaron Schultz

Revainrating 1 out of 5

Immediate pleasure at first, then great disappointment

This unit is definitely unconventional in the sense that it produces an incredible amount of crystal clear sound at any volume in such a compact package. Bass response is certainly remarkable given its size. After a month of joy, I finally bought the Devialet Phantom Gold. I guess you can call the Reactor a drug gateway into the realm of phantoms :)) It's worth noting that it's pretty important to consider where to place it and where to sit/stand while listening to how it appears to make one Difference in playback bass, especially at low and medium volumes. Update January 2020: I've had a pair of Devialet Phantom Gold speakers for almost a year now. First things first, they are by no means wireless as Bluetooth keeps turning off. WiFi isn't much better. The couple broke up several times about every 15 minutes. The Devialet OS 2 October update was a nightmare as it caused the speakers to not sync. It took a month to bring it back through another update. Both speakers began generating a significant amount of noise via Twitter. This is when everything went from bad to terribly funny. The Devialet idiots have asked me for numerous videos and bug reports. I must. Then it became very quiet in turn. Before things took a turn for the worse, Ruben Garcia stepped in and told the dealer who I bought the speakers from basically that he should get out of his way and let Devialet handle the situation. Their idea of how to get things done boils down to ignoring you and doing nothing. Thankfully, after two months of this idiotic inactivity, the retailer stepped in and made sure they weren't ignoring the issue. The threat of litigation on my part for breach of warranty eventually prompted them to offer either an exchange or a partial refund. In the end, I agreed to the exchange and traded it in for something more reliable. I wouldn't recommend these speakers to anyone until Devialet has made significant improvements in reliability and customer support. If you are unlucky deal with Ruben Garcia (if he isn't already fired), insist that someone else take care of your problems. This slacker will sweep your problems under the rug and there will be nothing but excuses. Ps. When a $300 Bose Soundlink Revolve speaker is that much more reliable than a $3,000 Phantom, something is seriously wrong.

Pros
  • Electronics
Cons
  • Expensive