I went to EZRED in search of tools and home renovation supplies, but I was really disappointed. Their promises of high-quality equipment and friendly service fell far short of my expectations. The first problem is the website's poor usability. It was difficult to navigate, and I had to dig around to get what I needed. In addition, the tool selection is not as extensive as stated, and I struggled to locate the precise products I required. Second, I was let down by the instruments' poor quality when I eventually got my shipment. I was disappointed to find that they were not as long-lasting as I had hoped. The customer service representatives I spoke with were useless and condescending when I reported the problem. In sum, I was dissatisfied with EZRED and would not suggest them. Online shopping at EZRED is a tedious and unpleasant experience due to the store's unclear website, limited range, low-quality products, and unhelpful customer service.