The ability to keep track of complaints submitted by customers is very useful for all levels within an organization in order to ensure that there aren't any outstanding issues or open tickets which may be causing some sort of delay in production timeframes. I have found this tool extremely helpful when it comes to tracking potential problems before they cause major delays/costs into projects, as well as being able to easily resolve these problems once identified. Not much has been said about how easy it was to use initially however after setting up my first few accounts (including email addresses) i started using it without issue - would recommend getting used to its layout if not familiar beforehand! We utilize this service internally but also externally via social media channels such as facebook & twitter where we receive feedback from users regarding their experience with us through various means including comments made online etc.