It has helped us monitor our social pages as well, which we didn't have before with other services like Social Mention or Google Alerts! We can customize it to fit any of your needs - you don’t need an advanced degree in IT for this software either (although some functions are more technical than others).
The customer support team was very helpful when I had questions about how best use their product once installed by me at my client's location; they were also able to answer all queries quickly after installation without delay. They're not perfect but do deliver what customers want/need within budgeted timeframes so that business continues running smoothly despite these minor hiccups here & there along the way. Monitoring online reviews from clients' past experiences via search engine data analysis helps identify areas where businesses could improve upon existing service offerings such as price point range offered etc., thereby increasing sales opportunities while.