1 Level
755 Review
65 Karma
Review on Hybrid.Chat by Carlos Chan
Great customer service; knowledgeable staff
I like having my questions answered by people who understand what we do and have experience working in our industry.
Not only does this save me time but also allows for better communication between myself as well as the client. The ability to interact with clients outside of the typical sales channel has allowed us to build strong relationships that sometimes don't require face-to-face contact. This saves both money and resources since you aren't paying overtime for employees at certain times during the week.
Pros
- We've had great success using hybrid chat, especially when it comes down managing customer service issues through live chats rather than phone calls or emails which can be expensive! It's very easy because all your information is already stored within their system so there isn’t any need get lost trying figure out how everything works together
Cons
- So-so
