I like that they are local to me (in Chicago), but also have an office in NYC which makes it easier when working with our team there as well! They do great layouts from scratch or take what you’ve already designed/drawn up and then make them look beautiful. My only gripe is their pricing structure - sometimes we would want more than one designer on something so this was frustrating at times because of how much each person had to charge us per hour. But overall everything has been good about my experience thus far. We've used them both here locally and remotely for different projects over time, and they're all very professional and talented designers who can handle many things themselves without needing outside help often. The ability to use multiple people across offices helps keep costs down while still getting amazing results. Great organization/communication between teams too- always felt supported by everyone involved.