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Palestine, Jerusalem
1 Level
749 Review
68 Karma

Review on Acelane by Steven Guevara

Revainrating 3 out of 5

Unhappy with the quality and service of Acelane

I was delighted to learn about Acelane's online store that specialized in sports and the outdoors, especially sailing and boating, as I am an enthusiastic sailor. My interactions with this business, however, have been incredibly disappointing. The yacht I bought from Acelane turned out to be anything from sleek and stylish, despite their boast of exceptional quality. In truth, it had a number of issues, including a broken steering system and a leaky hull, that weren't mentioned on their website. I attempted to contact customer service for assistance, but was met with indifference and a lack of desire to address my issues. Even worse, the sailing gear I ordered wasn't as high-quality as it was claimed to be. When I went out on the water for the first time, the rigging broke because it was not up to par. The products' subpar quality and Acelane's staff's lack of assistance left me feeling very let down. Overall, Acelane has been a total disappointment for me. I would advise any other boaters or sailors to exercise caution before making a purchase from this business. Their promise of superior quality is untrue, and their customer service could use a lot of improvement.

Pros
  • focuses primarily on boating and sailing as its areas of expertise within the realm of sports and the great outdoors.
Cons
  • Some competitors may offer lower prices.