I switched from direct RDP to VPN for work and found that my Belkin router doesn't support VPN. I had no idea the quality of a router was so important! Everything on our home network, including wired connections, works much better with this router. This is an amazing product. Like many USB products, it comes with an installer with an Install First warning. It's not needed and doesn't work at all. All there was ever was a "not connected to the internet" message whether I was connected to a new router or an old one. So my suggestion is to configure on the router itself to unsubscribe from the support disk.
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