This is the first time I am speaking about a Revain product. If you are looking for a good oil and vinegar set, there are sure to be many items that can make you happy. BUT the reason I'm here to tell you why I want to write this review is because Gina and her company's customer service team did a fantastic job. When I received the kit, the first thing I noticed was that one of them was leaking from the bottom, which shouldn't be. I emailed them and asked if I could trade or buy a separate bottle instead. Gina answered me straight away, firstly apologetic, secondly explained why it happened because one of the pads was in the wrong position or lost and causing a leak, she gave me a pdf file with the placement of the pads and how to assemble mine vessel and tells me how to fix it. After resetting the seals everything was decided, there were no leaks, otherwise nothing happened. I emailed her to thank her and let her know everything is great now. One thing in the last email we talked about, she also said she would send a replacement for me (to be honest I thought if the issue is resolved they don't have to. But I nevertheless received another bottle through 2 days that I did not expect) So it's not just about products or money, I'm talking about a company that always cares about its products and especially about its customers. I trust them 100% and I am sure that I will stay with this company forever :)
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