i would love to give them 5 stars for customer service, they are extremely responsive and very helpful. My biggest concern is if they will be able to meet my deadline. Their website was originally built by another vendor and I have already seen how fast they can turn around projects so I am a little concerned that the new project may take longer. The only thing that concerns me right now is if it's really going to work as promised when the time comes. They seem like a great group of developers who just happen to use method.com..they don't do much outside development which seems odd given all their clients are web companies. If you know anything else about them please let me know!