3 Star Rating from a Professional Janitor - The upsides are the pack's weight and design, and the tube and length it achieves. The company's customer service is amazing. ! why do i know this Continue reading below - Cons: The waist belt, meant to hold extra tools, doesn't hold them. they keep falling out. The low-pile carpet vacuum brush doesn't do well with coarse (pea-sized) dirt and just kicks it away. It overheats easily and then the engine explodes. There's no safety switch to turn off the machine if it gets hot, so run it for about 45 minutes and then bam, you're done. I emailed the company and they sent me a form to fill out and return which worked well and they responded very quickly (within 24 hours). Then I bought another vacuum cleaner, but with a nozzle. The splitter cable for this system is a joke and doesn't work - I had to buy my own double head to make it work and then the connectors come off easily. Then BAMM! No warnings, no obvious signs of it getting hot other than having to touch it to check and it burned out the motor in 1 hour of use ;-( hoses weren't clogged or anything. the ability to cover large areas They sent me a new one a week later and I sent the broken one back again.Your customer service is fantastic and I love them but this vacuum cleaner needs an overhaul - it needs an auto shut off for heat or suction, a better tool holder and the Connector should have a rubber band that attaches to the extension I wouldn't recommend buying it unless you have a smaller space - the 11,000 sq ft rental unit I'm removing will now be 1 on level 1 ONLY and the others on level 1 have lower level!
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