I made the terrible error of placing an order with BUGUI's web store recently. The ordering process was more perplexing than trying to comprehend hieroglyphics, and the website itself was difficult to browse. When my order eventually arrived, I was disappointed to see that the items were nothing what I had anticipated. The hand tools were so weak that they would break at the least touch, and the lawn and garden supplies were little more than playthings. I had a lawn that looked like a jungle because the delivery was delayed by weeks. I tried to get in touch with customer service, but all I got were excuses and unhelpful explanations. Simply put, BUGUI's virtual shop was a desert of dissatisfaction. I wouldn't recommend shopping here if you want both high-quality gardening supplies and a pleasant experience. The online BUGUI shop is a wasteland of low-quality products and unhelpful staff.