I like that it has all of my animals in one place! It's easy for me as an owner/manager who works from home because everything can be done online with ease. The only thing about this program was having too many options or features which made navigation difficult at times. This could have been improved by making some things easier (such as adding pictures) but overall we haven't had any problems using critterworks so far other than just learning how to use their system better. Tracking our livestock costs easily through outages when power goes down during storms makes us feel secure knowing where every dollar went since last year.