It's easy to use, it has all of my data in one place so I don't have to search for information that is already there! The interface could be more intuitive but other than that this system does what we need perfectly well! Very simple process flow management with very little effort required from users/managers - great tool if you're looking at creating an efficient workflow structure within your organisation or department. We are able to manage our tasks easily as they get assigned automatically when due dates come up.