The customer service, ability for customization (both end user interface/data input), quick updates when needing changes made easy with their support team - knowledgeable in product features & benefits! There's nothing I dislike about it as of yet but if there are any then they have not been exposed by my own research or experience during usage time thus far.<br/> Our main benefit realized through implementation has come from its ease-of use along witheaseyness that our customers find very appealing compared vs previous system used previously which was clunky slow hardto understand etc.. It helps me to manage my time and materials better, with its ability to create tasks, track hours/costs, and easily see all of my projects at once. I don't like that it can be very hard to get started using T & M if you have no experience with it. Make sure your team has used other tools before trying this one out. The biggest benefit is how easy it is to use! My time and material billing is now much easier than ever before!