I like that their product is very user friendly without being too complicated for non technical users. The overall cost of ownership compared with other providers seems much better as well since they have such low rates per kWh used. It would be great if there was more customization options in terms of sizing/applications within our facility including adding additional racks at no extra charge or even adding new products as needed (we currently only supply air conditioning). We need an intelligent backup solution while maintaining efficiency compared with some competitors we've researched who are far less efficient than us but higher priced.