I like how easy it was once we had set up our account, creating links between my team members in different agencies who are working together across jurisdictional boundaries! It's user friendly too - there wasn't much learning involved as long at you followed instructions step by steps which were all clearly spelled out online (and also demonstrated via videos).
There isn’t anything i dislike about this product so far but if any issues arise just contact them straight away their support staff have been very helpful with sorting things over email or phone call rather than sending me back tickets again & asking questions!! So simple yet powerful tool linking people from one agency / jurisdiction into another can be really useful eases communication within departments etc.