Great customer service, fast execution of trades with very low slippage compared to other exchanges we have used in our previous jobs at banks like Wells Fargo or Banknorth (now SunTrust).
The platform is not as intuitive for new users but it's still easy enough that anyone can use this software without much issue if they are willing put forth some effort into learning how everything works together first time around! No complaints here so far - would love more market makers from EU countries though :D I'm using them primarily because my bank doesn't support trading BTC yet either due its lacklustre reputation among US customers who want bitcoin-friendly banking services :(.