I like how easy it was set up with our organization as well as being able to go live so quickly! Easy integration into existing systems & processes without too much trouble or changes required by us (which we were expecting). We're looking at different options right now but nothing beats this one from all of them currently!! Would love if you could have more detailed reports about what's happening within your account - especially when there are multiple people using an app simultaneously through shared accounts/passwords etc. It would be nice also just in general since they don't do anything out-of-the box unless asked which makes management difficult sometimes due to their lack of support staff who can help manage things such as these issues mentioned above where others may know better than me :).