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Sweden, Stockholm
1 Level
731 Review
51 Karma

Review on BESENERGY by Greg Muiznieks

Revainrating 3 out of 5

BESENERGY: A Disappointing Experience for Customers and a Strictly Limited Product Offering

BESENERGY is an online store that specializes in automotive, tools and equipment, garage and shop products; as an avid car enthusiast, I was excited to check out the store because it caters specifically to my interests. On the other hand, my interactions with the business were underwhelming, and as a result, I would not suggest it to anyone else. The limited selection of products offered by BESENERGY was one of the primary problems I had with the company. In spite of the fact that they provide a respectable assortment of automotive products, in comparison to other online stores operating in the same field, they come up short. When I was looking for a particular product on their website and was unable to locate it, this was a particularly frustrating experience for me. BESENERGY's customer service was another one of my many complaints about the company. I approached the company's customer support team because I had a few inquiries regarding a product that I was considering purchasing; however, they were slow to respond and did not provide me with the answers that I was looking for. Disappointingly, there was a dearth of attention paid to the satisfaction of the customers, which left me with the impression that my business was not valued. In addition, I discovered that BESENERGY's prices were significantly higher than those of their competitors for products that were comparable, which made it challenging for me to rationalize making purchases from their online store. In general, when compared to other internet stores in the automotive industry, BESENERGY is not competitive at all. It is difficult to justify purchasing with them rather than with other established companies that are competitors in the market due to their limited product selection, poor experience for customers, and higher prices.

Pros
  • Competitive pricing
Cons
  • Increasing costs for some goods