I like that it is very easy for managers/employees to file cases with this system! The reporting functionality allows you see how many times each employee has filed in last month or year etc. It's also great if something goes wrong because they have an email address associated with their profile so we can easily contact them about what happened. Honestly - nothing at all really!! There isn't much room for improvement either as far as features go but maybe being able to do more reports (e.g., number of open vs closed) would be nice? We are solving problems regarding time off requests from employees who need days off due to medical issues / pregnancy related complications.