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ICONI CEP Review

3

Β·

Very good

Revainrating 5 out of 5Β Β 
RatingΒ 
4.8
HR, HR Case Management

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Description of ICONI CEP

Programme Delivery & Case Management Software Helping You Change People's Lives

Reviews

Global ratings 3
  • 5
    2
  • 4
    1
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

Great communication & Customer Service

It is very easy to use, it has all of our needs in one software (we have multiple clients using this). The customer service team are always helpful and can help with any queries or problems that we may face at anytime! We would highly recommend Iconi CEPServices for their knowledgeable staff who will work closely alongside you every step along your journey as an organisation. Nothing so far really - just great support from the start when setting up throught training sessions and then ongoing…

Pros
  • The team is very knowledgeable and helpful
Cons
  • It has all of our needs in one software our clients use it on a very a very a very regular

Revainrating 5 out of 5

I can now efficiently keep up and control almost anything

It has enabled us to easily manage our case load, enabling me as an administrator in charge of managing over 600 cases at any given time with ease! We are able solve problems quickly by using this software for monitoring all clients who have been assigned my team via email or telephone calls from their supervisors/managers etc.. This is great because it allows you monitor everything within your office without having employees physically go there every day which saves so much work!! The only…

Pros
  • Its ability keep up to date information such like client location updates through GPS tracking.
  • It also helps remind staff if he doesn't do something important yet (like report deadlines) until after hours too :)
Cons
  • Nothing

Revainrating 5 out of 5

I have recently joined the team and I am looking forward to working with you guys.

I hope you appreciate me taking the time to write you such a detailed feedback and will take my suggestions seriously. Firstly, the application looks very good and easy to use. I would recommend everyone who uses CRM software to use ICONI CEP. However, I have a few concerns. 1) First of all, I have a query regarding the subscription plans. As mentioned in our previous discussion, you said that the current plan does not include any other additional services. You also told me that if we wish to…

Pros
  • Great pricing
  • Good user support
Cons
  • Users need to sign up again everytime they want to add new user or delete existing user
  • User needs to call for help.