I like that it is very simple to use and has many features to help organize our business. It also has an excellent support team who can answer any questions we have. There are some things I wish it could do better, but nothing serious. We've been using this software for about 5 years now, and I think it does what we need it to. I'd highly recommend it! The main benefit of this software is that it keeps track of everything regarding travel agents. It helps us keep organized by keeping each agent's information separate.