It allows us as developers or managers of our websites/apps an easy way for users (clients) feedbacks through this tool which makes more easier than traditional methodologies that we have been using previously before implementing live sessions into one platform! I really like its simplicity but there's nothing so far i dislike at least yet!! So no complaints here if you want just take advantage from what they offer. Try them out even though free version might be limiting when compared against other tools available online today. ! The most amazing thing about live sessions is that you can see what people are doing on your website even when they aren't logged into your site. It also provides great insights about their behavior.The ability to set up an account for multiple websites.There are many options available which makes it difficult to choose one. I recommend this tool because of its ease of use.Live sessions has made our work easier by providing us with all the data we need to know about the users.