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LiveSession Review

6

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Marketing, Conversion Rate Optimization

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Description of LiveSession

LiveSession is a web analytics software with session replays. You can use it to solve your customers problems, find answers about how your product is used, and optimize overall experience in your web application.

Reviews

Global ratings 6
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Type of review

Revainrating 5 out of 5

Great tool with many uses and features

I like that LS allows us to understand customer interactions, which helps us build better experiences for our users. We also love using the heatmaps feature! It's super helpful when trying to improve certain areas of an app. The only thing we dislike about Live Session is the lack of some data fields (i.e., the number of times someone clicked something). Sometimes this means that you have to rely more heavily on what other information is available from previous sessions. This has helped me…

Pros
  • Easy way create session
  • Great insights into user behavior.
  • User can take screen shots during live event with one click button
  • Saves everyone time by not needing multiple screenshots taken manually at different points in testing process
Cons
  • Zero

I love that we have been able see exactly what our users are doing without being there! We also like having quick access for any of us at anytime if they run into an issue or need help from another person who's not currently using their computer (like me). There isn't much dislike since everything works great as long you know where things go once logged-in which makes sense because this system was designed by Google itself so its probably pretty good right? If anybody has questions just ask…

Pros
  • Easy to use, very intuitive.
  • Fast response time when issues arise; live staff available almost immediately upon request through chat feature in platform/website interface,
  • Great features such video conferencing etc., easy way too record sessions with clients via mobile apps &/or desktop versions depending your preference
Cons
  • Almost never

Revainrating 5 out of 5

Tracking users using Pathfinder: LiveSession

I like the ability to track the same user from one page to another and also how easy it is to see the entire path that the user took to get to a page. The interface is not very user friendly and you have to spend a lot of time getting used to it. I think this is because it is geared more towards higher-end users. There are a lot of features that are not visible on the first use. I think that as a company that is trying to streamline the process of making a user more efficient, this is a great…

Pros
  • It tracks where your customer goes around in an organization.
  • Easy way keep tabs if what people do within my org or across multiple organizations at once!
  • Very intuitive UI/UX design makes navigating through all different screens quick & simple without much training required

Revainrating 5 out of 5

Great tool for feedbacks and insights

It allows us as developers or managers of our websites/apps an easy way for users (clients) feedbacks through this tool which makes more easier than traditional methodologies that we have been using previously before implementing live sessions into one platform! I really like its simplicity but there's nothing so far i dislike at least yet!! So no complaints here if you want just take advantage from what they offer. Try them out even though free version might be limiting when compared against…

Revainrating 5 out of 5

Helps diagnose bugs in your app by reproducing steps

The ability to pause and replay sessions is a huge benefit. I have been able to identify some issues that have been causing my users frustration. This has allowed us to fix them without having to wait for a new release of our product! It's not perfect but it gets the job done. We are still working on the UI/UX so there are areas where we feel like we need to improve. If you need something that will allow you to quickly identify user issues this is what you want. We are solving an issue that…

Pros
  • Ability To Pause And Replay Session
  • Easy Way For Product Teams (Product Management)
  • Very Helpful In Troubleshooting Problems With Users Issues When Facing Technical Difficulties.
  • Works Great On Mobile Phones So There Are No Additional Cost Or Time Spent Downloading Software Which Would Have Helped Us Analyze Our Data
Cons
  • It is hard to say

Revainrating 5 out of 5

Great User Tracking Tool with Room For Improvement

I like that you are able to see all of my site visitors across multiple platforms (mobile / desktop). It's also nice to be able to track where users come from as well which helps me decide what content they may have missed when visiting our website. The only thing I dislike about this tool is the lack of an API for third party developers to integrate their products into Live Session. This makes it difficult to create custom dashboards or applications using other tools. We've been able to…

Pros
  • Thank You!!!
Cons
  • Some problems