The ease of use, all-inclusive package that can be used by an entire organization at no cost! I like how it allows employees from different departments within our business - including those who may not have programming or coding experience - to easily navigate through this platform so they are able to add their own customizations as needed rather than asking IT staff members (who don't always understand what's happening) for assistance when something goes wrong. As far as any downsides go we haven’t experienced anything yet but would love some feedback if there ever comes time where issues arise down the road. If you're looking into having someone take care of your facility/factory management needs without hiring outside consultants then look up ez maintain because everything about them makes sense once implemented. They've been very responsive throughout my research process which has allowed us make quick decisions regarding implementation.