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Japan, Tokyo
1 Level
776 Review
78 Karma

Review on LANMU by John Frazier

Revainrating 2 out of 5

Frustrated by LANMU's Lackluster Support

My expectations for LANMU's customer care were high, but I was let down during my purchase experience. The customer service rep I spoke with was uninformative and unhelpful when I called to ask about the stock of specific vacuum components. The replacement I requested took several days to come, and the item I ordered was incomplete when it arrived. My time at LANMU was overall disappointing, so I won't be back.

Pros
  • Swift handling of customer orders
Cons
  • a sluggish reaction period