Have been using this reel for about 2 months now and I have nothing bad to say about it so far. I purchased the reel as an "Open Box" deal at a significant savings. The reel arrived unblemished and works flawlessly.I had read another review that stated the reviewer had difficulty retracting the hose after full extension, so of course I had to try this out first thing after mounting the reel. The hose retracts smoothly and evenly when care is used to ensure that it retracts at a steady, easy pace. The reel is mounted on the far end of my shop and I have pulled the hose out full length on several occasions now and eased it back in when done. Do not attempt to simply pull and snap this hose back into the housing. If a little care is used, it should last quite a while.
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