Very bad ink quality. Black letters are not the same on both sides. The replacement came quickly, but it too has a hole in the icing on the handle and a small blister on the rim of the mug that feels like a grain of dirt or sand caught under the icing. The print under the glaze is darker than on the first mug but has a stain on the side where it was placed. Basically, there is no quality control for inferior cups. If you want to donate a cup, take it somewhere else. They were responsive, but I expected quality control from a $12 coffee mug.
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