I like that it's easy for customers, partners or employees working remotely as well with colleagues who are located at your office but not physically present there anymore because they work from home etc., since we use this tool daily you can see how fast everything goes through so no problems here! It seems also very user friendly even if some features could still need improvement e.g.: adding new users/users profiles instead only having an option "Create Profile" which would create all needed fields automatically (e-mail adress / username) - otherwise great product!! You should try out prometheum first before making any decision about switching over completely. We have been using it now almost 6 months already & haven't had many issues yet nor did anyone else complain either when asking me why i didn´t switch earlier ;).