The box was sealed with tape when delivered. When I unpacked it, there were stains on the case, lost the paper warranty and product information, the battery was fully charged, there were several imperfections on the drill itself. I was wondering if it was used and returned. The seller may be unknown or may be.In any case, I should get a discount or just return. not decided yet. $250 isn't much, but if you're buying from a store I wouldn't go with a previously opened pack.