I love that it's user friendly! It has helped me to create patient intake forms in a very short amount of time and also helps me track progress through my patients' treatment plans. The program does not always update automatically when you make changes so sometimes there are errors or mistakes in your data that can be hard to fix. And the price should be reduced because some people cannot afford this program. This product is great if you use it correctly. If you don't have any experience using the products then maybe try other programs first before investing in this one. My main goal was creating intake forms quickly without having to write everything by hand.