After purchasing this product, it along with other components, deteriorated within the first year. Linksys has a reliable program to replace a defective product with a refurbished product. Shipping of product to Linksys is at buyer's expense. The hardware is reliable for the price, which means there are far better routers out there for a lot of money. Another good product that worked was the Linksys Range Extender. Like many Linksys products, they are typically easy to install and connect. The only problem is bad, I mean really BAD customer service. When my system crashed I was on the phone for almost 6 hours on Saturday. The key to Linksys support is to keep calling until you find a specialist who can help. It can take several hours and several specialists. If you're lucky, you might get promoted to chief engineer, lol. While working with many technicians around the world, I also spent time asking questions about their countries, cultures, ideas, etc. While this was untechnical and didn't solve my problems with the Linksys product, it did. Spend time. I've seen the Linksys helpdesk help a student with an international political science paper or a paper on world religions. I found the Irish office particularly funny, while the Indian and Chinese offices are very interactive about America and our culture.
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