The replacement product didn't work either. The first one I got didn't beep or open. je. I had to turn the unit off and back on to get the discs out. Thinking that I might have gotten a marriage, I asked for a substitute. The second copied a few CDs but didn't want to make a DVD. I tried ripping another CD and it seemed to work, but the ripping sounded so static I had to throw it out. I tried again and it didn't beep or open and I had to cycle the device to get my CDs. Then I got a refund and they scammed me. The original product was $125.00 ($135.68 with tax) and they only refunded me $108! I don't know how to contact them about this, but I'm looking into it. DO NOT BUY THIS PRODUCT!
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