1 Level
1330 Review
58 Karma
Review on NPAW Analytics by Bernardino Suazo
Very intuitive tool for analysing your business metrics
The simplicity of how easy it was to get started using the application. There's nothing much to dislike about this software. It does exactly what it says on the box. The interface could be more user friendly if there were options to add multiple streams. This would make it easier to work with different applications and services when working with other teams at my company. We have been able to use this product to analyse our customer service call flows, customer satisfaction levels and even help us to improve our retention rates.
Pros
- Also great support from their US based staff who helped me resolve issues quickly & efficiently without having problems arising during testing phase due too lackluster tech skills within internal IT
Cons
- It is hard to say
