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Local Measure Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.3
Marketing, Content Marketing

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Description of Local Measure

Local Measure is an omnichannel, real-time customer engagement platform. Local Measure's customer feedback, WiFi analytics, customer engagement and contact center solutions help businesses to connect with customers and collect real-time insights to personalize experiences at scale.

Reviews

Global ratings 3
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Type of review

Revainrating 4 out of 5

Awesome customer success platform!!

I love how easy it is for our team members to use. It’s also very powerful so we can do many different things with it. We have been able to improve our business processes and streamline them by using this software. There are some features that could be improved but nothing that really bothers me. Make sure you have someone in your organization who knows how to use this software well. It has become a great tool for us and has helped us improve our business processes and increase our efficiency.

Pros
  • Easy follow through throughout client relationships.etc)
Cons
  • A few parts within "social" should update more quickly or allow manual input if there isn not immediate response/feedback

Revainrating 5 out of 5

Effective system for easy tracking of business KPIs

The dashboard has been easy for us as we are able understand our business KPIs in one place which helps easily track them down later when required! There were some minor bugs that caused delays or errors while logging into system but they have now fixed it since then so no issues there anymore!! Good experience overall though would love more customisation options like adding filters/conditions etc if needed instead of having all data available upfront without any filtering option (which makes…

Pros
  • Dashboard looks good, very clean with ease to read stats.
  • Integration across various platforms is seamless
  • Easy implementation process via SaaS model
Cons
  • Almost everything is ok

Revainrating 4 out of 5

Very helpful tool for our business: Local Measure

It has helped us understand our clients' needs more clearly than ever before.We can now provide them with better products that fit their need instead of just guessing what they want.It also helps us identify problem areas in our product and services. We have realized how important it is for us to listen carefully to our clients as we do not know everything about them by simply talking to them or reading documents. There are some things I dislike but nothing significant. Just minor issues like…

Pros
  • Also great customer support team who really try hard to help out every user individually!
Cons
  • Nothing much actually.i think there's no downside at least if i'm comparing other tools